Press Power button to select and start the master reset.Press the Volume down key until 'Yes - delete all user data' is highlighted.Press the Volume down key several times to highlight 'wipe data / factory reset'.
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When the green Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options).Press and hold the Volume Up key, then press and hold the Power key.If the device menus are frozen or unresponsive, you can master reset using hardware keys. If prompted to verify your Samsung account, enter the password, then tap CONFIRM.If you have screen lock turned on, enter your credentials.Scroll to the bottom of the screen, then tap RESET > DELETE ALL.Tap General Management > Reset > Factory data reset.Tap the Back key (bottom right) until you reach the main Settings menu.Tap the following sliders to desired setting:.Tap Settings > Accounts and backup > Backup and restore.From the Home screen, swipe up on an empty spot to open the Apps tray.If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset. It does not delete data stored on the SIM card or SD card. A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail.